Product Safety & Recalls

Product Safety & Recalls

1. Safety of Our Products

At Baviette, we place the highest value on product safety and quality. All our products undergo

  • a comprehensive risk assessment,
  • continuous quality controls, and
  • regular laboratory tests according to applicable EU standards (e.g., EN ISO 9001).

This ensures that our products are safe to use and harmless to people and the environment.

2. Reporting Safety Defects

Should you nonetheless discover defects in a product or suspect that an item does not meet safety requirements, please inform us immediately:

Please provide the following information in your report:

  • Product name and item number
  • Batch or serial number (if available)
  • Detailed description of the defect
  • Location and time of discovery

3. Recall Procedure

  1. Review of Your Report
    We immediately check each report for plausibility and the severity of the defect.
  2. Information Letter
    If a safety risk is confirmed, affected customers will receive an email with further instructions within 5 business days.
  3. Return & Exchange
    You will receive a free return label. Once we receive the product, we will send you a replacement or refund the purchase price.
  4. Final Report
    After the completion of the measure, we will inform you about the steps taken and the results.

4. Legal Basis

  • EU Product Safety Regulation (GPSR 2023/988)
  • Product Liability Act (ProdHaftG)
  • General Product Safety Directive (2001/95/EC)

All our processes are designed to comply with these regulations and offer you maximum safety.

5. Responsible Contact Person

Managing Director: Aselia Grosu
Baviette Group GmbH, Bahnhofstraße 112, 25451 Quickborn
Email: sicherheit(at)baviette.com
Phone: +49 4323 9891873