Product Safety & Recalls

Product Safety & Recalls

1. Safety of our products

At Baviette, we place the highest value on product safety and quality. All our products undergo

  • a comprehensive risk assessment,
  • continuous quality controls and
  • regular laboratory tests according to applicable EU standards (e.g. EN ISO 9001).

In this way, we ensure that our products are safe to use and harmless to people and the environment.

2. Reporting security deficiencies

Should you nevertheless discover a product defect or suspect that an item does not meet safety requirements, please inform us immediately:

Please provide the following information in your report:

  • Product name and article number
  • Batch or serial number (if applicable)
  • Detailed description of the defect
  • Place and time of detection

3. Recall procedure

  1. Review of your report
    We immediately check each report for plausibility and severity of the defect.
  2. Information letter
    If a security risk is confirmed, affected customers will receive an email with further instructions within 5 business days.
  3. Returns & Exchanges
    You will receive a free return label. Once we receive the product, we will either ship you a replacement or refund the purchase price.
  4. Final report
    Once the measure has been completed, we will inform you about the steps taken and the results.

4. Legal basis

  • EU Product Safety Regulation (GPSR 2023/988)
  • Product Liability Act (ProdHaftG)
  • General Product Safety Directive (2001/95/EC)

All our processes are designed to comply with these requirements and offer you maximum security.

5. Responsible contact person

Managing Director: Aselia Grosu
Baviette Group GmbH, Bahnhofstraße 112, 25451 Quickborn
Email: security@baviette.com
Phone: +49 4323 9891873